Frequently Asked Questions
Everything you need to know about our secure home concealment solutions.
How do I access my hidden compartment?
Most of our products feature a secure magnetic locking system. Simply place the provided magnetic key over the designated internal lock location to release the latch. Some premium models may offer RFID or biometric upgrade options.
What is the typical lead time for an order?
Because each piece is handcrafted to ensure the highest quality and security, standard lead times are typically 2 to 4 weeks. Custom finishes or personalized engravings may extend this timeframe slightly.
Do you offer international shipping?
Currently, we only ship within the United States and Canada. Please note that shipping rates for oversized furniture pieces are calculated at checkout based on your specific zip code and delivery requirements.
Are the concealment products fireproof?
Our products are designed for discreet storage and quick access. While they are built from high-quality solid wood and durable materials, they do not carry a fireproof rating like a traditional heavy-duty steel safe.
Can I request a custom stain or finish?
Yes, we offer a variety of standard finishes including Cherry, Walnut, and Oak. If you require a specific color match for your existing home decor, please contact our support team to discuss custom stain options.
What is your return policy for furniture?
We accept returns on non-custom items within 30 days of delivery. The item must be in its original condition and packaging. Please note that return shipping costs for large furniture items are the responsibility of the customer.